At Claire Wipers, we are committed to ensuring you are satisfied with your purchase. If you are not completely happy with your order, we offer a return and refund process under the following conditions:

1. Return Eligibility

  • You may return items within 7 days from the date of delivery for a full refund or exchange, provided the product is in its original condition and packaging.
  • To be eligible for a return, the product must be unused, undamaged, and in the same condition that you received it.
  • Certain items, such as products that are damaged due to misuse or items that are clearly marked as non-returnable, may not be eligible for return.

2. Return Process

To initiate a return:

  • Please contact us within 7 days of receiving your order at [email protected] with your order number and the item(s) you wish to return.
  • We will provide you with instructions on how to return the product and the return shipping address.
  • Return shipping costs are the responsibility of the customer, unless the item is defective or damaged upon arrival.

3. Refund Process

Once your return is received and inspected:

  • If the return is approved, we will process your refund to the original payment method.
  • Refunds will be issued within 5-7 business days of receiving the returned item.
  • Please note that it may take additional time for the refund to appear in your account, depending on your payment provider or bank.

4. Damaged or Defective Items

If your item is damaged or defective upon delivery:

  • Please contact us immediately at [email protected] within 48 hours of receiving the product.
  • We will provide you with a prepaid return label for the return and offer you a full refund or replacement, depending on your preference.

5. Non-Returnable Items

The following items are not eligible for return or refund:

  • Products that have been used or altered.
  • Items that are damaged due to misuse or customer error.
  • Items purchased on final sale or discounted clearance.

6. Exchange Policy

If you prefer an exchange instead of a refund:

  • You may exchange the product for the same item in a different size, color, or model, if available.
  • If the item is unavailable, we will issue a refund for the original purchase price.

7. Contact Us

For any questions regarding returns or refunds, please reach out to our customer support team at [email protected]. We are happy to assist you.